Shipping policy

Last updated: October 17, 2026

Where we ship

We currently ship to addresses within the United States. We don't ship to P.O. boxes, APO/FPO addresses or outside the United States at this time.

Delivery time

Orders are typically delivered within 5 business days of being placed. Business days are Monday to Friday, excluding U.S. federal holidays. Delivery times are estimates and may be affected by carrier delays, weather or peak seasons.

Shipping costs

Shipping costs, if any, are calculated and shown at checkout before you pay.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received a tracking number within 3 business days of ordering, contact us.

Lost or delayed packages

If your tracking shows no movement for 5 business days, or your package is marked delivered but you didn't receive it, contact us at contact@horizon-x.io. We'll work with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, contact us right away and we'll try to update it before the order ships.